Please get back to us with an update on issue with using Scanner in Windows 10, we will be happy to help. Asia Pacific and Oceania. Thank you for your response with the current update on the issue. Please make a different selection, or visit the product homepage. This product was sold by a reseller. Nyima Yonten Replied on June 14, Sivaswami’s post on June 9,

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Select your operating system and version. Select from the products you own. HP encountered an error while trying to scan your product.

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HP Scanjet G3010 Photo Scanner User Guides

But I cannot operate it from the scnajet as all Desktop shortcuts for the scanner is vanished. I don’t even use any free Software except from Hardware manufacturers. HP has scanned your product but currently has no suggestions for driver updates.


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HP Download and Install Assistant. My contention is When the scanner was working perfectly with WIndows 7 over last scnjet years, By upgrading to Windows 10 why should be made to buy extra software which neither HP nor MicroSoft guarantees.

How does HP install software and gather data?

I suggest you to the suggestion provided in the HP support website and check if it helps. Please enter a Win Number to complete the request.

HP Scanjet G Photo Scanner | HP® Customer Support

The Virtual Agent is currently unavailable. Not sure which drivers to choose? Europe, Middle East, Africa. This tool applies to Microsoft Windows PC’s only. HP is compiling your results. Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same.


HP Scanjet G3010 Photo Scanner

Sivaswami Replied jp June 14, It matches the product: I suggest you to check if your computer is compatible for installing Windows Product sold without warranty: Any warranty support needed would be completed by the reseller that sold the product.

This page requires Javascript. Nyima Yonten Replied on June 9, Scajnet try again shortly. Open download list I recommend you to refer to the steps provided in the below Microsoft Help Article about printer issues and check if it helps.